It raises a blunt question for business owners and operators: If your managers are hitting every single KPI, delivering stellar results, and making you money, why do you care if they work every minute of an inflated contract?
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Most head offices love the idea of a shift logbook. They buy fancy digital software or throw a £10 leather binder on the pass and expect magic to happen. The problem? Most shift logbooks end up reading like a bad diary entry or a list of excuses: "Quiet night." "Ran out of limes." "Dishwasher was acting up again." That isn't a handover—that's a post-mortem. When handovers are unstructured, information gets lost between shifts. The night team wants to get out the door, the morning team is playing catch-up, and the...
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